The white “gristly” bits can be seen in some pieces in the photo. What should have been a smooth, buttery taste ended up with more than a few chewy bits of what seemed like gristle. We had it cooked medium rare as the staff suggested. We ordered the Kobe ribeye but, were quite disappointed as it seemed to be a poor cut of meat. At this high price point I’d expect a more consistent quality. Overall, it was very good but, some things were way below acceptable. Some dishes are outstanding and others are below par Great location and ambience but quality of food is not consistent. Most of the food was ok, some dishes betters than others, some dishes not worth the money, but over all, for what you are paying, the standard needs to be much better with service for sure. Service here was not great, my main issue was the waiter who took our payment, we asked to split the bill, he decided on what we should pay, it wasn't a lot extra, but he rounded it off to the nearest pound, it is not the waiter decision to do that, when he did it, he was avoiding eye contact, which made it very awkward, we was discussing this between us, looked at the waiter, he just looked away, basically ignoring us, we paid, as we needed to leave, but should of complained to the manager really, we are already paying a lot of money for the food and tip on top, which I personally don't think the staff deserved it as we had to ask multiple times for our drinks, trying to get their attention while they stand there talking to eachother. Save your money and go to literally anywhere else. Had I have known this, we would have absolutely asked for it to be removed. I was not aware we could ask to remove the service charge as we are from Australia. The dessert was nice, and the cocktail was nice once I finally received it. Perhaps we caught them on a bad night, but I would not recommend this place to anyone. The food was average at best one cut of pork was cooked medium well, and the other cooked rare. However, meals were dumped on our table with no explanation.
Again, at this price point we were expecting outstanding food. For this price point, I would expect a lot more. It took 25 minutes and asking two different waiters to receive water. The place itself is stunning, but the service was terrible. This place came highly recommended from friends so we decided to splurge as it was a special occasion. We decided to go to the Covent garden location on our honeymoon as we couldn’t get in to Heron Tower. I don’t often write reviews, but I think this one is necessary.
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